We focus on delivering pre-opening training for new outlets that are due to open for the very first time. We have significant experience of opening new brands/units to standard and to budget.

The cost of delivering pre-opening training this way is cheaper, better and faster than traditional methods of new unit opening programmes. Typically pre-opening training is completed on site, starting before the unit opens and only finishing after the brand is successfully trading.

Customer Service Training
In an increasingly competitive market it is vital that the people on the front line not only represent your brand competently and confidently, but also drive sales. Our pre-opening customer service training programmes cover how to make selling a part of every service contact. Pre-opening training helps build customer satisfaction and loyalty while increasing sales.

Participants in pre-opening training learn how to link service and sales in order to provide total customer satisfaction through complete solutions. The pre-opening training helps embed a world-class customer service culture within your team and organisation. This is an exhilarating method of learning that examines the barriers to world-class service.

Our customer service pre-opening training enables the implementation of meaningful actions to achieve flawless execution of your customer service delivery and strategy.

Enthuse your team with a method of customer service pre-opening training earning that works time and time again.

Photo Centre Retail Training
In the fast paced world of consumer electronics it is essential that your customer facing teams feel engaged with your business and are able to compete and win.

Our pre-opening training takes time to ensure that your team understand the product range, key attributes of the brand, policies & procedures and how to take every opportunity to sell. After all no one should ever buy a new camera without being sold a memory card! We deliver pre-opening for a wide range of high street brands.

Café Training
Working in a Café can be hard work and fun. Our pre-opening training programmes focus on delivering onsite pre-opening training for new cafes and restaurants due to open for the very first time.

The pre-opening training starts before the unit opens and only finishing after the café has been successfully opened for business. We have significant experience of pre-opening training for new restaurants and cafes. We open them to standard and on budget.

Our pre-opening training programmes are designed to ensure managers and staff are guided through the process of opening a new café or restaurant in such a way where they quickly become competent, confident and able to operate the brand with flawless execution.

The cost of delivering training this way is cheaper, better and faster than traditional methods of new unit opening programmes.

We are experts in ensuring that your teams are enabled to operate at their peak whilst being fully conversant with profit opportunities. Training covers waste reduction, policies & procedures, customer obsession and operating standards. The pre-opening training programmes are brand specific. Over 4500 people have been trained using our pre-opening training programmes with measurable success.

Optical Retail Training
Today's consumer expectations are growing increasingly higher. Decisions on whether or not to make a purchase are based on the overall consumer experience and not just the merits of a specific product. Our pre-opening training programmes coach your team members on how to identify customer buying signals and how to make customers feel elated with their new purchase.

The pre-opening training programmes take time to ensure that retail staff fully understand the product range including new and emerging trends. They also learn how to improve sale profitability and increase eye appointments. We have a significant expertise in pre-opening training for high street branded optical retailers.

Jewellery Retail Training
Fashions change like the weather so our pre-opening training programmes focus on sales, service and operating standards to help keep the range forever fresh. All pre-opening training programmes cover legislation, policies and procedures, but above all we ensure that retail staff recognise the key attributes of every product enabling them to lever profitability and turnover.

We are the leading provider of pre-opening training programmes for the jewellery sector.

Bakery Training
Finding a qualified and experience baker is difficult and expensive. Our pre-opening training bakery programmes take inexperienced but willing employees and equips them with the skills to operate a high volume bakery to exacting standards.

Pre-opening training bakery programmes cover all aspects of bakery ensuring that your teams can bake exquisite products whilst minimising waste and maximising profitability. Our pre-opening programmes are delivered on site.

We deliver two types of pre-opening training programmes for bakery, one for a traditional scratch bakery and one for a de-skilled bakery.

We are the leading provider of pre-opening training for bakeries in the UK.

Counters, Hot Deli and Rotisserie Training
With such a potentially high-risk product range our pre-opening training programmes focus on ensuring staff operate safely and hygienically.

The pre-opening training programmes encompass policies & procedures, product range, presentation and how to engage the customer to win sales. Our pre-opening training programmes are award winning with recognition from the DTI and BII.

Food Service Training
73% of the reason customers return to a restaurant or cafe is service! Creating a sustainable service culture is vital to the success of every business. Our pre-opening training programmes cover everything your team need to know to be successful in today's dynamic and competitive food service industry.

Our bespoke food service pre-opening training process is designed to guide your team through each step of the process, ensuring that your business opens to an exacting standard. Our pre-opening training takes time to ensure that the brand training enables your staff to feel part of the brand

Pre-opening training programmes cover full brand briefings, team inductions and brand orientation. Our pre-opening training also covers full test runs, project management and full operations training. We provided pre-opening training for over 630 food service businesses.

Contact Us
For a complimentary assessment on how pre-opening training can add value to your business contact us at guestcare@sequentialsolutions.co.uk or call us on 01235 438410. We hope to talk with you soon.

”The most effective training solution available”